Privacy Policy

Effective Date: August 15, 2026

Welcome to DC Bet ("we", "us", "our" or "DC Bet"). We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit our website, create an account or use DC Bet's betting and gaming services.

It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

Please read this Privacy Policy carefully so that you understand how and why we process your personal data.

1. Who We Are

DC Bet is operated by:

Company: Playterry Ltd
Registered Address: Ioanni Damaskinou 12, Limassol, 3077, Cyprus
Company Registration Number: HE 469606
Gambling Commission Account Number: 100630
Website: www.dcbet.uk

Playterry Ltd is the data controller responsible for your personal data processed in connection with DC Bet, except where another organisation acts as the controller for particular processing activities.

If you have any questions about this Privacy Policy or how we process your personal data, please contact us:

Privacy: privacy@dcbet.uk
General Support: support@dcbet.uk
Data Protection Officer / Privacy Contact: contact@dcbet.uk

Where applicable, details of our UK representative or Data Protection Officer will be provided here.

2. Information We Collect

We may collect and process the following categories of personal data.

Personal Information

This may include:

• Full name

• Date of birth

• Residential address

• Email address

• Telephone number

• Username

• Account information

• Nationality and country of residence
  
  

Identity and Age Verification Information

To comply with legal and regulatory requirements, we may collect:

• Government-issued identification documents

• Proof of address

• Date-of-birth information

• Verification results

• Information required to confirm your identity and age

We may use specialist identity verification providers to assist us with these checks.

Financial and Transaction Information

This may include:

• Deposit and withdrawal information

• Transaction history

• Payment method details

• Payment verification information

• Information relating to the source of funds, where required

• Information relating to suspicious or unusual transactions

Where payment services are provided by third-party payment providers, those providers may process payment information in accordance with their own privacy policies.

DC Bet does not intentionally store complete payment card details where these are securely processed by our payment providers.

Technical and Usage Information

When you access or use our website, we may collect:

• IP address

• Device information

• Browser type and version

• Operating system

• Device identifiers

• Login information

• Website activity and interaction data

• Cookies and similar technologies

• Security and fraud-prevention information

Gambling and Responsible Gambling Information

We may process information relating to your gambling activity, including:

• Deposits and withdrawals

• Bets and wagers

• Wins and losses

• Gaming sessions

• Deposit, wagering or loss limits

• Time-outs

• Self-exclusion

• Customer interactions relating to responsible gambling

• Information used to identify potential gambling-related harm

This information may be processed to help us meet our legal and regulatory obligations and to support safer gambling.

3. How We Collect Your Information

We may collect personal data:

• Directly from you when you register or use your account

• When you complete identity or age verification

• When you make deposits or withdrawals

• When you contact Customer Support

• When you participate in promotions or tournaments

• When you use our sportsbook, casino or live casino services

• When you browse or interact with our website

• Through cookies and similar technologies

• From payment service providers

• From identity and age verification providers

• From fraud prevention and security providers

• From credit reference, financial crime prevention or other legally permitted sources, where applicable

• From regulatory or law-enforcement authorities where legally permitted or required

Where we obtain personal data from third parties, we will provide the relevant privacy information required by applicable data protection law.

4. How We Use Your Personal Data

We use your personal data for the following purposes.

Providing Our Services

We process your information to:

• Create and manage your DC Bet account

• Provide betting and gaming services

• Process deposits and withdrawals

• Manage bonuses, promotions and rewards

• Maintain account records

• Provide Customer Support

• Communicate with you about your account

Legal and Regulatory Compliance

We may process your information to:

• Verify your age and identity

• Meet anti-money laundering (AML) requirements

• Prevent and detect fraud

• Meet gambling regulatory requirements

• Monitor transactions

• Meet responsible gambling obligations

• Respond to lawful requests from regulators, law-enforcement bodies and other authorities

• Maintain required regulatory records

Security and Fraud Prevention

We may process information to:

• Detect suspicious activity

• Prevent fraud and financial crime

• Protect customer accounts

• Detect unauthorised access

• Protect the website and our systems

• Investigate security incidents

Responsible Gambling

We may monitor gambling activity and account information to help identify potential signs of gambling-related harm and to take appropriate responsible gambling measures.

This may include contacting customers, providing responsible gambling information, recommending limits or breaks, or taking other appropriate action where required.

Marketing

Where permitted by law and, where required, with your consent, we may use your personal data to send:

• Promotional offers

• Bonuses and rewards

• Product updates

• Newsletters

• Marketing communications

You can unsubscribe from direct marketing communications at any time.

You have an absolute right to object to the use of your personal data for direct marketing.

5. Legal Bases for Processing

We process personal data only where we have a lawful basis to do so.

Depending on the processing activity, our lawful bases may include:

Contract

Where processing is necessary to provide our services, manage your account or perform our agreement with you.

Legal Obligation

Where processing is necessary for us to comply with legal or regulatory requirements, including gambling, AML, age-verification, fraud-prevention and financial record-keeping obligations.

Legitimate Interests

Where processing is necessary for our legitimate interests, such as maintaining security, preventing fraud, improving our services, managing customer relationships and protecting our business, provided that these interests do not override your fundamental rights and freedoms.

Where we rely on legitimate interests, we will identify the relevant legitimate interest and assess whether the processing is appropriate and proportionate.

Consent

Where required by law, we may rely on your consent for specific processing activities, such as certain marketing communications or non-essential cookies.

Where we rely on consent, you may withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

6. Information You Must Provide

Certain personal data is required for us to provide our services and meet our legal and regulatory obligations.

For example, we may need information to:

• Verify your age and identity

• Open and maintain your account

• Process deposits and withdrawals

• Meet AML and fraud-prevention requirements

• Comply with gambling regulations

If you do not provide information that is necessary for these purposes, we may be unable to open or maintain your account, process certain transactions or provide particular services.

7. Who We Share Your Information With

We may share your personal data where necessary with trusted organisations, including:

• Payment service providers

• Banks and financial institutions

• Identity and age verification providers

• Fraud prevention agencies

• Anti-money laundering and financial crime prevention providers

• Gambling regulatory authorities

• Law-enforcement authorities where legally required or permitted

• Professional advisers, including legal and accounting advisers

• IT, hosting and security providers

• Customer support providers

• Marketing and communications providers, where applicable

• Other service providers that process personal data on our behalf

We require service providers that process personal data on our behalf to maintain appropriate confidentiality and security arrangements.

We do not sell your personal data.

8. International Data Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where personal data is transferred outside the UK, we will ensure that appropriate legal safeguards are in place in accordance with applicable data protection law.

Depending on the destination, these safeguards may include:

• An applicable adequacy regulation or decision

• UK International Data Transfer Agreements (IDTA)

• UK Addendum to EU Standard Contractual Clauses

• Other lawful transfer mechanisms permitted under applicable law

Where required, further information about applicable safeguards can be requested from us.

9. How Long We Keep Your Information

We retain personal data only for as long as necessary for the purposes for which it was collected, including to:

• Provide our services

• Maintain account records

• Meet legal and regulatory obligations

• Comply with AML and financial crime requirements

• Prevent and investigate fraud

• Resolve disputes and complaints

• Enforce our Terms and Conditions

• Protect our legal rights

The exact retention period depends on the type of information, the purpose for which it is processed and applicable legal and regulatory requirements.

Where specific statutory or regulatory retention periods apply, we will retain the relevant information for the required period.

When personal data is no longer required, we will securely delete it or anonymise it where appropriate.

10. Your Data Protection Rights

Subject to applicable law and certain legal exemptions, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data

• Request restriction of processing

• Object to certain processing

• Request data portability

• Withdraw consent where processing is based on consent

• Object to direct marketing

• Request information about certain automated decision-making and profiling

These rights are not absolute and may be restricted where we are legally required or permitted to retain or process certain information.

For example, we may be unable to delete information that we are legally required to retain for gambling, AML, fraud-prevention or other regulatory purposes.

11. Automated Decision-Making and Profiling

We may use automated systems and profiling to help us:

• Verify identity and age

• Detect fraud and suspicious activity

• Assess account and transaction risk

• Meet AML and financial crime obligations

• Protect the security of our services

• Support responsible gambling processes

Where we make decisions based solely on automated processing that have legal or similarly significant effects on you, we will provide the information and rights required by applicable data protection law, including information about the decision-making process and, where applicable, the opportunity to request human intervention or challenge a decision.

12. Cookies

DC Bet uses cookies and similar technologies to:

• Keep you logged in

• Maintain website functionality

• Remember preferences

• Improve website performance

• Analyse website usage

• Maintain security

• Support marketing activities where permitted

Some cookies are necessary for the operation of the website, while others may require your consent.

You can manage your cookie preferences through our Cookie Preferences tool.

For more information, please see our Cookie Policy.

13. Data Security

We use appropriate technical and organisational measures designed to protect your personal data against:

• Unauthorised access

• Accidental loss

• Destruction

• Alteration

• Disclosure

• Misuse

Security measures may include encryption, access controls, authentication procedures, monitoring systems, fraud detection technologies and regular security reviews.

However, no internet-based service can guarantee complete security.

14. Responsible Gambling and Data Protection

As a regulated gambling operator, DC Bet may process information relating to gambling activity and customer interactions for responsible gambling purposes.

This may include monitoring activity to identify potential signs of gambling-related harm and taking appropriate action to protect customers.

Where required, this processing may be carried out to comply with our legal and regulatory obligations and to support our responsible gambling responsibilities.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, applications or services.

Those third parties operate under their own privacy policies, and we are not responsible for their privacy practices.

We recommend reviewing the privacy policy of any third-party website or service before providing personal data.

16. Complaints and the ICO

If you have concerns about how we process your personal data, please contact us first so that we can investigate your concern.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection supervisory authority.

Information Commissioner's Office (ICO)
Website: https://ico.org.uk/

Your right to complain to the relevant supervisory authority is an important part of the transparency information required under UK data protection law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Applicable laws and regulations

• Our services

• Our data-processing activities

• Our technology and security measures

When we make material changes, we will publish the updated Privacy Policy on this page and update the effective date.

Where required by law, we will provide additional notice of significant changes.

18. Contact Us

If you have any questions about this Privacy Policy or how your personal data is processed, please contact us:

DC Bet
Operated by: Playterry Ltd
Registered Address: Ioanni Damaskinou 12, Limassol, 3077, Cyprus
Company Registration Number: HE 469606
Privacy: privacy@dcbet.uk
Customer Support: support@dcbet.uk
Data Protection Officer / Privacy Contact: privacy@dcbet.uk
Gambling Commission Account Number: 100630

We will respond to data protection requests in accordance with applicable data protection law.